Return Policy

Return Policy

Last Updated: June 20th 2026

Welcome to Verified Marketplace. Because we primarily sell digital products and services that are delivered electronically and cannot be physically returned, this Return Policy explains when returns are not available, the limited circumstances in which we may assist customers, and our commitment to preventing fraud.

By placing an order through https://verifiedmarketplace.co, you acknowledge that you have read, understood, and agreed to this Return Policy.

Nature of Digital Products

Verified Marketplace specializes in digital goods and services.

Products may include, but are not limited to:

  • Digital subscriptions

  • Activation links

  • Activation keys

  • License keys

  • Premium memberships

  • Software licenses

  • Digital account access

  • Cloud services

  • Digital vouchers

  • Gift cards

  • Account upgrades

  • Digital downloads

Unlike physical products, digital goods cannot be returned once they have been delivered, accessed, redeemed, assigned, activated, downloaded, or otherwise made available.

General Return Policy

Due to the nature of digital products, all sales are generally final.

Returns are not accepted once fulfillment has begun or a digital product has been delivered.

A digital product is considered delivered when any of the following occurs:

  • An activation link has been issued.

  • A license key has been generated or assigned.

  • Credentials have been provided.

  • A subscription has been activated.

  • Product access has been granted.

  • A digital account has been prepared or transferred.

  • A download link has been generated.

  • A voucher has been issued.

  • The product has been delivered by email, customer portal, Shopify order page, Discord ticket, or another approved delivery method.

  • The customer has redeemed, activated, accessed, or used the product.

Once delivery has occurred, the product cannot be returned because it cannot be recovered or resold.

Why Digital Products Cannot Be Returned

Unlike physical merchandise, digital products can typically be copied, activated, redeemed, or permanently associated with an account immediately after delivery.

For this reason, once a digital product has been delivered, Verified Marketplace cannot verify that it has not been copied, stored, transferred, or used.

Accordingly, digital products are generally ineligible for return.

Non-Returnable Products

The following items are not eligible for return after delivery or fulfillment:

  • Activation codes

  • License keys

  • Subscription activations

  • Premium memberships

  • Software licenses

  • Digital vouchers

  • Digital gift cards

  • Digital account access

  • Account upgrades

  • Downloadable software

  • Cloud services

  • Personalized digital services

  • Any product delivered electronically

Customer Responsibility

Customers are responsible for:

  • Reading the product description before purchase.

  • Reviewing compatibility requirements.

  • Ensuring the correct product is selected.

  • Verifying account eligibility before ordering.

  • Providing accurate information during checkout.

Failure to review product information does not make a digital product eligible for return.

Returns Will Not Be Accepted For

Verified Marketplace does not accept returns for:

  • Change of mind

  • Accidental purchases

  • Ordering the wrong product

  • Failure to read the listing

  • Failure to review compatibility requirements

  • Purchasing the wrong plan or duration

  • Finding a lower price elsewhere

  • No longer needing the product

  • Personal preference

  • Buyer's remorse

  • Failure to follow activation instructions

  • Unsupported devices or regions when disclosed before purchase

Fraud Prevention

Verified Marketplace actively investigates all return requests to protect our customers and business from fraud.

Return requests may be denied if we reasonably determine there is evidence of:

  • False delivery claims

  • False activation claims

  • Misrepresentation

  • Chargeback abuse

  • Duplicate refund attempts

  • Attempts to retain access after requesting a refund

  • Abuse of customer support

  • Unauthorized payment activity

  • Attempts to obtain digital products without payment

We reserve the right to permanently restrict accounts engaged in abusive or fraudulent conduct.

Delivery Verification

Verified Marketplace maintains fulfillment records that may include:

  • Order timestamps

  • Payment verification

  • Delivery confirmations

  • Email delivery records

  • Activation records

  • License assignment logs

  • Customer communications

  • Support ticket history

  • Internal fulfillment logs

  • Product redemption status

  • Technical verification data where available and permitted by law

These records may be used to verify delivery and respond to disputes.

Defective or Non-Functional Products

If you receive a product that is genuinely defective or cannot be activated as intended, contact our support team before requesting a chargeback.

Where appropriate, Verified Marketplace may, at its sole discretion:

  • Provide troubleshooting assistance.

  • Replace the digital product.

  • Issue a new activation.

  • Correct an incorrect delivery.

  • Provide another reasonable solution.

This does not guarantee a refund and will depend on the circumstances of the order.

Chargebacks

Customers agree to contact Verified Marketplace before initiating a payment dispute or chargeback.

If a chargeback is filed after a product has been delivered or activated, Verified Marketplace may provide evidence to the payment processor, including:

  • Delivery records

  • Activation confirmations

  • License assignment records

  • Customer communications

  • Order history

  • Email delivery logs

  • Support conversations

  • Technical fulfillment records

  • Payment verification records

Knowingly submitting false claims to obtain both a refund and continued use of a digital product may result in permanent account termination and may be reported to the payment processor.

Exceptions

Verified Marketplace may consider exceptions in limited situations, including:

  • Duplicate orders where fulfillment has not begun.

  • Technical errors preventing delivery.

  • Inventory or supplier issues making fulfillment impossible.

  • Payment processing errors.

  • Cases where we determine that we cannot provide the purchased product.

Any exception is made solely at Verified Marketplace's discretion and does not establish a precedent for future requests.

Contact Support

If you believe there is an issue with your order, please contact us before initiating a payment dispute.

Website: https://verifiedmarketplace.co

Email: support@verifiedmarketplace.co

Please include:

  • Order number

  • Email address used for purchase

  • Product purchased

  • Description of the issue

  • Screenshots or supporting information, if applicable

Our support team will review your request and work toward a fair resolution.

Policy Updates

Verified Marketplace reserves the right to modify or update this Return Policy at any time without prior notice.

The latest version will always be published on our website.

Your continued use of our website and services constitutes acceptance of any revised policy.